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Editorial contact and account issues

From the moment you create a Dunder account, place your first deposit or simply continue browsing this website, these pages govern the relationship between you and the operator. The editorial team behind this review site has no access to your player account, your transaction history or your personal data held by Dunder, and no amount of correspondence with us can change that fact.

Deposit failures, withdrawal delays, verification rejections, bonus disputes and any other matter touching your balance or your identity must go to the operator’s own support channels. Those teams hold the records, control the payments and carry the legal responsibility for resolving your case. Contacting us about such problems only adds a step for you; we cannot forward documents, escalate tickets or influence an operator decision.

Questions the editorial team can answer

What falls within our remit is the accuracy and fairness of the information published on these pages. If a bonus offer, a wagering condition, a payment method or a game list appears outdated or simply wrong, that is a correction we can take up. We also respond to queries about how we assess and rate operators, what our review criteria cover and how a particular verdict was reached.

Matters of account security, password resets, pending withdrawals, bonus eligibility or responsible-gambling tools belong exclusively with Dunder’s own support staff. They alone can act on your account, and they alone can confirm what applies to your specific situation. Directing those questions to us delays the answer you actually need.

Corrections and outdated information

When you report an error in our coverage, the editorial team reviews the claim against the operator’s current published terms and corrects the page without undue delay. Where a fact cannot be verified, the page is amended to reflect the uncertainty rather than left standing with a doubtful figure. We treat each report on its merits and keep no record of your correspondence beyond what is needed to act on it.

Reports of outdated information are handled the same way: we check the live source, adjust the text where the operator has changed its offer, and note the revision date on the affected page. We do not pass your contact details to the operator, and we do not act as a relay for complaints that belong in the operator’s own support queue.

Nothing on this page overrides the operator’s terms of service, its privacy policy or any age and responsible-gambling requirements that apply to your jurisdiction. You must be of legal gambling age in New Zealand to play, and self-exclusion requests or deposit limits can only be actioned through the operator directly.